hybet Privacy Policy

1. About This Privacy Policy

This Privacy Policy applies to all personal data collected by hybet through the hybet website (hybet.club), mobile-optimized platform, customer support channels, and any other hybet-operated service (collectively, the "hybet Services"). It covers data collected from registered players, prospective players who browse the site without registering, and individuals who contact hybet support.

This policy should be read alongside the hybet Terms & Conditions, which govern your use of the hybet platform. By accessing or using the hybet Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

If you do not agree with any part of this Privacy Policy, you should discontinue use of the hybet platform immediately. For questions about this policy, please contact our Data Protection Officer using the details provided in Section 15.

2. Personal Data We Collect

hybet collects personal data that is necessary to provide the hybet Services, comply with legal obligations, and maintain the security and integrity of the platform. The categories of personal data we collect include:

2.1 Registration & Identity Data

• Full legal name as it appears on your government-issued identification
• Date of birth (used to verify that you are at least 21 years of age)
• Residential address, including barangay, city or municipality, province, and postal code
• Email address and Philippine mobile number
• Username and encrypted password
• Gender (optional, for personalisation purposes)

2.2 Identity Verification (KYC) Data

• Copies of government-issued identification documents (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's licence, UMID)
• Proof of address documents (e.g., utility bills, bank statements)
• Proof of payment method (e.g., screenshot of GCash or PayMaya account)
• Selfie or facial image for identity verification purposes

2.3 Financial & Transaction Data

• Deposit and withdrawal transaction records, including amounts, dates, and payment methods used
• GCash account number, PayMaya account number, BDO, BPI, or Metrobank account details (as applicable)
• Bonus and promotional credit history
• Account balance history

2.4 Gaming Activity Data

• Game session logs, including games played, bet amounts, win/loss records, and session duration
• Responsible gaming tool settings (deposit limits, session timers, self-exclusion status)
• Bonus wagering activity

2.5 Technical & Device Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser type and version
• Unique device identifiers
• Login timestamps and session duration
• Referring URL and pages visited on the hybet platform

2.6 Communications Data

• Records of communications with hybet customer support via live chat or email
• Feedback, complaints, and dispute records
• Marketing communication preferences

3. How We Collect Your Data

hybet collects personal data through the following means:

• Directly from you: When you register a hybet account, complete KYC verification, make a deposit or withdrawal, contact customer support, or update your account settings.
• Automatically: When you access the hybet platform, our servers and analytics tools automatically collect technical and device data, including your IP address, browser type, and session activity.
• Through cookies and similar technologies: hybet uses cookies, web beacons, and similar tracking technologies to collect data about your browsing behaviour on the hybet platform. See Section 9 for full details.
• From third-party service providers: hybet may receive data from payment processors (e.g., GCash, PayMaya), KYC verification providers, and fraud detection services in connection with your use of the hybet Services.
• From publicly available sources: In limited circumstances, hybet may verify information against publicly available records for fraud prevention or regulatory compliance purposes.

4. How We Use Your Personal Data

hybet uses the personal data we collect for the following purposes:

hybet will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or as otherwise permitted by applicable law.

5. Legal Basis for Processing

hybet processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012 and other applicable Philippine law:

• Contractual necessity: Processing is necessary to perform the contract between you and hybet (i.e., the Terms & Conditions), including account registration, payment processing, and game provision.
• Legal obligation: Processing is required to comply with applicable Philippine laws, including the Anti-Money Laundering Act (AMLA), PAGCOR regulations, and the Data Privacy Act itself.
• Legitimate interests: Processing is necessary for hybet's legitimate interests, including fraud prevention, platform security, and improving the hybet Services, provided these interests are not overridden by your rights.
• Consent: For marketing communications and non-essential cookies, hybet relies on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

hybet does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the stated purpose:

• Payment processors: GCash, PayMaya, BDO, BPI, Metrobank, and other payment service providers, solely to process your deposits and withdrawals.
• KYC and identity verification providers: Third-party services that assist hybet in verifying your identity and age in compliance with regulatory requirements.
• Fraud prevention and security services: Providers that help hybet detect and prevent fraudulent activity, money laundering, and other illegal conduct.
• IT and platform infrastructure providers: Cloud hosting, data storage, and technical service providers who process data on hybet's behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities where disclosure is required by law or court order.
• Professional advisers: Lawyers, auditors, and accountants where necessary for legal compliance or dispute resolution.

All third-party service providers who process personal data on hybet's behalf are required to implement appropriate technical and organisational security measures and to process data only in accordance with hybet's instructions.

7. International Data Transfers

Some of hybet's third-party service providers may be located outside the Philippines. Where personal data is transferred to a country that does not provide an equivalent level of data protection to the Philippines, hybet will implement appropriate safeguards, such as contractual clauses approved by the National Privacy Commission, to ensure that your personal data remains protected in accordance with the Data Privacy Act of 2012.

By using the hybet platform, you acknowledge that your personal data may be transferred to and processed in countries outside the Philippines for the purposes described in this Privacy Policy.

8. Data Retention

hybet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:

• Account and KYC data: Retained for a minimum of five (5) years after account closure, as required by Philippine anti-money laundering regulations.
• Transaction and financial records: Retained for a minimum of five (5) years in accordance with AMLA requirements.
• Gaming activity logs: Retained for a minimum of two (2) years after the relevant session, or longer if required for dispute resolution or regulatory purposes.
• Customer support communications: Retained for two (2) years after the resolution of the relevant matter.
• Marketing preferences: Retained until you withdraw consent or close your account.

When personal data is no longer required, hybet will securely delete or anonymise it in accordance with applicable data protection standards.

9. Cookies & Tracking Technologies

hybet uses cookies and similar tracking technologies to enhance your experience on the hybet platform, analyse usage patterns, and support security functions. The types of cookies used by hybet include:

• Strictly necessary cookies: Essential for the hybet platform to function correctly. These include session cookies that keep you logged in and security cookies that prevent fraudulent use. These cannot be disabled.
• Performance and analytics cookies: Used to collect anonymised data about how visitors use the hybet platform, helping us identify areas for improvement. These are only set with your consent.
• Functional cookies: Used to remember your preferences, such as language settings and responsible gaming tool configurations.
• Marketing cookies: Used to deliver relevant promotional content about hybet. These are only set with your explicit consent and can be withdrawn at any time.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the hybet platform. For detailed instructions on managing cookies in your browser, refer to your browser's help documentation.

10. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by hybet:

• Right to be informed: You have the right to be informed about how your personal data is collected, used, and processed by hybet, as set out in this Privacy Policy.
• Right of access: You have the right to request a copy of the personal data hybet holds about you, along with information about how it is being processed.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data hybet holds about you. You may update certain account details directly through your hybet account settings.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to hybet's legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to lodge a complaint: You have the right to lodge a complaint with the Philippine National Privacy Commission (NPC) if you believe that hybet has processed your personal data in violation of the Data Privacy Act.

To exercise any of the above rights, please contact hybet's Data Protection Officer using the contact details in Section 15. hybet will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.

11. Children's Privacy

The hybet platform is strictly intended for adults aged 21 years and above. hybet does not knowingly collect personal data from individuals under the age of 21. If hybet becomes aware that personal data has been collected from a person under 21, that account will be immediately suspended and the data will be deleted in accordance with applicable law.

If you are a parent or guardian and believe that your child has registered on the hybet platform, please contact hybet support immediately so that appropriate action can be taken.

12. Security Measures

hybet implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the hybet platform
• Encryption of sensitive data at rest, including KYC documents and financial records
• Role-based access controls limiting employee access to personal data on a need-to-know basis
• Regular security audits and vulnerability assessments of the hybet platform
• Two-factor authentication options for player accounts
• Automated fraud detection and anomaly monitoring systems
• Staff training on data protection and information security obligations

While hybet takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, hybet will notify the National Privacy Commission and affected individuals in accordance with the requirements of the Data Privacy Act.

13. Third-Party Links

The hybet platform may contain links to third-party websites or services for informational purposes. hybet is not responsible for the privacy practices or content of any third-party websites. This Privacy Policy applies solely to data collected by hybet through the hybet platform. We encourage you to review the privacy policies of any third-party sites you visit.

14. Changes to This Privacy Policy

hybet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or platform features. When material changes are made, hybet will notify registered players via email or a prominent notice on the hybet platform. The updated policy will display a revised effective date at the top of this page.

Your continued use of the hybet platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated policy. We recommend reviewing this page periodically to stay informed of any changes.

15. Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by hybet, please contact our Data Protection Officer:

• Data Protection Officer: hybet Privacy Team
• Email: [email protected]
• Live Chat: Available 24/7 via the hybet platform after login

hybet aims to respond to all data privacy requests within thirty (30) days of receipt. If you are not satisfied with hybet's response, you have the right to lodge a complaint with the Philippine National Privacy Commission (NPC).